Shipping policy

At Dongguan Wei Di Network Technology Co., Ltd., we aim to make delivery clear, dependable, and easy to follow. This policy explains how orders are prepared, shipped, tracked, and handled when unexpected delivery issues occur.

Our Shipping Approach

TSJDDβ„’ products may be dispatched from trusted fulfillment facilities selected according to product availability and destination. This helps us organize inventory efficiently and prepare orders for delivery.

1. Order Processing and Shipping Costs

Each order is reviewed and packed before dispatch.

  • Standard processing: 2–5 business days
  • Peak periods: Processing may take up to 6 business days during holidays or special promotions
  • Shipping fee: A flat $6.99 shipping charge applies to all orders

Processing time begins after the order has been successfully submitted and payment has been confirmed.

2. Estimated Delivery Times

Delivery estimates vary according to the destination, carrier, and fulfillment location.

Destination Estimated Delivery
United States 8–14 business days
Canada, United Kingdom, and Australia 10–16 business days
Other international destinations 14–21 business days

These timeframes are estimates. Carrier volume, severe weather, public holidays, and customs procedures may cause additional delays.

3. Tracking Information

After your order leaves our facility, tracking details will be sent to the email address provided at checkout.

Please note:

  • Tracking may require 1–3 business days to begin showing movement.
  • A temporary lack of tracking updates does not necessarily mean that the package is lost.
  • Delivery updates are provided by the carrier and may appear at different times.

4. International Orders and Customs

International shipments are sent on a DDU (Delivered Duty Unpaid) basis where applicable.

Customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Customs inspections may also extend the delivery timeline. These requirements vary by location and are outside TSJDDℒ’s control.

5. Shipping Changes and Cancellations

To request a change to your shipping details or cancel an order, email service@tsjdd.com within 12 hours of purchase.

Once an order has entered processing or been shipped, changes and cancellations may no longer be possible.

6. Lost or Damaged Packages

Damaged Deliveries

If your package arrives damaged, contact us at service@tsjdd.com and provide clear photos within 72 hours of delivery. After review, an eligible replacement may be arranged at no additional product cost.

Packages Lost in Transit

If the carrier confirms that a shipment has been lost, TSJDDβ„’ will review the order and may arrange a replacement at no additional charge.

Thank you for choosing TSJDDβ„’. We work to prepare and dispatch every order with care while keeping delivery information clear throughout the process.