Refund policy

At TSJDDβ„’, we aim to make returns and refunds clear and manageable. This policy explains the eligibility requirements, return process, exchanges, and refund timing for purchases made through tsjdd.com.

1. Return Eligibility

You may request a return within 30 days of delivery. To qualify, the product must:

  • Be unused and in its original condition
  • Include original packaging and tags, where applicable
  • Be accompanied by an order confirmation or other proof of purchase

Items that do not meet these requirements may be refused.

2. Starting a Return

Before sending any item back, contact service@tsjdd.com with your order number and reason for the request.

If the return is approved, we will provide the applicable return instructions and, where available, a return shipping label. Do not send a product without prior authorization, as unauthorized returns may not be accepted or processed.

3. Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If a product arrives damaged, defective, incomplete, or different from what you ordered, contact service@tsjdd.com as soon as possible.

Please include photographs and your order details when requested. After review, we may provide a replacement, refund, or another appropriate solution.

4. Non-Returnable Items

Where applicable, the following items may not qualify for return:

  • Perishable goods, such as food or beverages
  • Customized or personalized products
  • Gift cards
  • Sale or promotional items

If you are unsure whether your product is eligible, contact us before shipping it back.

5. Exchanges

For the fastest processing, exchanges are generally handled as follows:

  1. Request authorization for the original return.
  2. Send the item according to the instructions provided.
  3. Place a new order for the preferred replacement product.

Replacement availability and pricing may vary.

6. European Union Customers

Customers in the European Union may have a 14-day statutory cancellation or withdrawal right for eligible distance purchases.

To use this right, the product should generally be unused, in original condition, and returned with its packaging and proof of purchase. This statutory right applies in addition to the standard 30-day return period where applicable, subject to legal exclusions.

7. Refunds

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

  • Approved refunds are sent to the original payment method.
  • Please allow up to 10 business days for processing.
  • Your bank or payment provider may require additional time to display the funds.
  • If more than 15 business days have passed after refund approval, contact service@tsjdd.com.

8. Return Address

Do not ship a return before receiving authorization from TSJDDβ„’. The applicable return instructions and shipping details will be provided by our support team.

Unless another authorized location is provided, the business contact address is:

Dongguan Wei Di Network Technology Co., Ltd.
Room 201, No. 1, Guangcai Road
Nancheng Sub-district, Dongguan City
Guangdong Province, China

Email: service@tsjdd.com
Phone: +86 18466402531

TSJDDβ„’ is committed to handling eligible returns and refunds in a clear and timely manner.