How do I place an order?
- Add your preferred products to the shopping cart.
- Open the cart and select Checkout or PayPal.
- Enter your email address, name, billing details, and delivery address.
- If you have a promotional code, enter it in the Discount field and select Apply.
- Review your shipping information, then continue to the payment page.
- Enter your payment details and confirm whether your billing and shipping addresses are the same.
- Select Complete Order to submit your purchase.
An order confirmation with your order number and purchase details will be sent to your email address. If you experience any checkout issues, contact service@tsjdd.com.
What should I do if an item is missing or incorrect?
Email service@tsjdd.com with your order number and a clear photo of the received items. Please keep image files below 1 MB where possible. After verification, we will arrange the correct solution, including reshipment when applicable.
How do I know whether my order was submitted successfully?
You will receive an email confirmation containing your order number and order details. If you do not receive it, check your spam or junk folder before contacting us.
Can I change my order after placing it?
Order changes may be requested before 11:00 PM PDT (UTCβ7) on the day the order is placed. Contact service@tsjdd.com as soon as possible. Requests made after this time may not be accepted once processing has begun.
How do I add products to my cart?
Open the product page, select any available options, choose the desired quantity, and click Add to Cart. You can continue shopping or proceed directly to checkout.
How can I view my cart?
Select the Cart icon at the top of the website. The cart page displays your selected products, quantities, and order total.
How do I remove an item?
Open the cart, locate the product you want to delete, and select Remove. The cart will update automatically.
How do I change an item quantity?
Open the cart and edit the number in the Quantity field. The item total and order amount will refresh automatically.
Which browsers are supported?
For the best shopping experience, use an updated version of:
- Google Chrome
- Safari
- Firefox
- Internet Explorer
What payment methods are available?
TSJDDβ’ accepts major credit cards, including:
- Visa
- Mastercard
- American Express
- Discover
PayPal and Apple Pay may also be available at checkout.
How do I pay with PayPal?
Add your products to the cart and select the PayPal button during checkout. You will be redirected to PayPal to sign in and approve the payment. Please confirm that your billing and delivery information is accurate before completing the transaction.
How do I apply a discount code?
- Add products to your cart and select Checkout.
- Enter the requested customer and delivery information.
- Locate the Discount field on the checkout page.
- Enter your promotional code and select Apply.
- Confirm that the discount appears in the order summary before paying.
What is your return and exchange policy?
Please review the Return Policy for eligibility requirements, return instructions, and exchange conditions.
How do I return an item?
Contact service@tsjdd.com before sending anything back. Include your order number and explain the reason for the return. Our team will provide the applicable instructions.
What is your cancellation policy?
Cancellation requests may be submitted before 11:00 PM PDT (UTCβ7) on the day the order is placed. After this deadline, cancellation may no longer be possible if the order has entered processing. Send requests to service@tsjdd.com.
Is online ordering secure?
TSJDDβ’ uses standard security measures designed to protect information transmitted during checkout. Payment details are processed through secure payment services, and customers should always use an updated browser and a private connection.
Is it safe to use my credit card?
Payments are handled through secure payment gateways that encrypt payment information during transmission. TSJDDβ’ does not request your complete card details by email.
Is my personal information kept private?
We treat customer information as confidential and use it only for purposes such as processing orders, providing support, and meeting legal obligations. Please review the Privacy Policy for further details.
How can I contact TSJDDβ’?
For order assistance, product questions, returns, cancellations, or other support requests, email service@tsjdd.com. Our team will respond as soon as possible.